How should management in an industrial workshop deal with a worker’s anger—especially when the worker displays aggressive behavior toward the manager in front of others?
The worker’s anger cannot be interpreted merely as an individual behavior or a personal reaction. This anger is a sign of disruption or disharmony within the network of relationships among the individual, the work environment, the managerial structure, and the system of human communication in that workshop. Therefore, an effective managerial response must take place…